Group 314 - Management Support Services

Units of Competency

Units of Competency on Scope of Registration

TAE10 Training &Education	TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAEASS401B Plan assessment activities and processes TAEASS402B Assess competence TAEASS403B Participate in assessment validation TAEASS301B Contribute to assessment TAEASS502B Design and develop assessment tools TAEDEL301A Provide work skill instruction TAEDEL401A Plan, organise and deliver group-based learning TAEDEL402A Plan, organise and facilitate learning in the workplace TAEDEL403A Coordinate and facilitate distance-based learning TAEDEL404A Mentor in the workplace TAEDEL501A Facilitate e-learning TAELLN401A Address adult language, literacy and numeracy skills TAETAS401A Maintain training and assessment information
BSB07 Business Services	BSBADM409A Coordinate business resources BSBAUD402B Participate in a quality audit BSBCMM401A Make a presentation BSBCUS301B Deliver and monitor a service to customers BSBCUS401B Coordinate implementation of customer service strategies BSBCUS402B Address customer needs BSBCUS403B Implement customer service standards BSBFIA401A Prepare financial reports BSBFIA402A Report on financial activity BSBFRA301B Work within a franchise BSBFRA403B Manage relationship with franchisor BSBINM401A Implement workplace information system BSBINN301A Promote innovation in a team environment BSBITS401A Maintain business technology BSBITU306A Design and produce business documents BSBITU402A Develop and use complex spreadsheets BSBLED401A Develop teams and individuals BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBMGT403A Implement continuous improvement BSBMGT404A Lead and facilitate off site staff BSBMKG413A Promote products and services BSBOHS407A Monitor a safe workplace BSBPMG510A Manage projects BSBREL401A Establish networks BSBREL402A Build client relationships and business networks BSBRES401A Analyse and present research information BSBRSK401A Identify risk and apply risk management processes BSBSMB405B Monitor and manage small business operations BSBWOR203B Work effectively with others BSBWOR204A Use business technology BSBWOR401A Establish effective workplace relationships BSBWOR402A Promote team effectiveness BSBWOR404B Develop work priorities BSBWOR501B Manage personal work priorities and professional development BSBWRT301A Write simple documents BSBWRT401A Write complex documents
FNS10 Financial Services	FNSACC302A Administer subsidiary accounts and ledgers FNSACC303A Perform financial calculations FNSACC404A Prepare financial statements for non-reporting entities FNSACC405A Maintain inventory records FNSACC406A Set up and operate a computerised accounting system FNSBKG401A Develop and implement policies and practices relevant to bookkeeping activities FNSBKG402A Establish and maintain a Cash Accounting System FNSBKG403A Establish and maintain an Accrual Accounting System FNSBKG404A Carry out Business Activity and Instalment Activity Statement tasks FNSBKG405A Establish and maintain a payroll system FNSFLT201A Develop and use a personal budget FNSFLT202A Develop and use a savings plan FNSFLT203A Develop understanding of debt and consumer credit FNSFLT204A Develop understanding of superannuation FNSFLT205A Develop understanding of the Australian financial system and markets FNSFLT206A Develop understanding of taxation FNSINC301A Work effectively in the financial services industry FNSINC401A Apply principles of professional practice to work in the financial services industry FNSRTS301A Provide customer service in a retail agency FNSRTS303A Balance retail transactions FNSRTS305A Process customer accounts FNSRTS306A Process customer transactions