COURSE OUTLINE
| BSB40807 CERTIFICATE IV IN FRONTLINE MANAGEMENT |  |
| Aim | The aim of this program is to qualify participants such that they can perform the role of team leader and manager within their organisation. |
| Duration | Flexible duration up to 12 months (Depending on the level of RPL).Indicative times for a traditional instructor-led program are: Module 1 - Leadership: Approximately 190 hours or 4 weeks Module 2 - Management: Approximately 130 hours or 3 weeks Module 3 - Quality Assurance: Approximately 120 hours or 3 weeks Indicative times (with no RPL) for each Unit of Competence are listed below. |
| Cost | Please see our current Price List |
| Units of Competence | Module 1 - Leadership • BSBMGT401A Show leadership in the workplace (50 hours) • BSBMGT402A Implement operational plan (40 hours) • BSBOHS407A Monitor a safe workplace (50 hours) • BSBWOR402A Promote team effectiveness (30 hours) Module 2 - Management (3 of 6 electives) • BSBPMG510A Manage projects (60 hours) • BSBRSK401A Identify risk and apply risk management processes (50 hours) • BSBWOR404B Develop work priorities (40 hours) Module 3 - Quality Assurance (3 of 6 electives) • BSBCUS402B Address customer needs (50 hours) • BSBCMM401A Make a presentation (30 hours) • BSBMGT403A Implement continuous improvement (40 hours) Other Possible Electives • BSBCUS401B Coordinate implementation of customer service strategies • BSBCUS403B Implement customer service standards • BSBFIA402A Report on financial activity • BSBADM409A Coordinate business resources • BSBINM401A Implement workplace information system • BSBINN301A Promote innovation in a team environment • BSBITS401B Maintain business technology • BSBMGT404A Lead and facilitate off site staff • BSBMKG413A Promote products and services • BSBREL401A Establish networks • BSBRES401A Analyse and present research information • BSBWOR401A Establish effective workplace relationships • BSBWRT401A Write complex documents |
| Pre-requisites | Nil |
| Learning | There are flexible learning opportunities available, learning methods can include: • Work-based • Distance-learning • Coaching & mentoring |
| Assessment | Participants are required to provide adequate evidence of competency; this must include the completion of all assessment tasks as detailed in the assessment tool (or by providing equivalent evidence). |
| Max Course Size | This program is normally conducted by individuals with an allocated facilitator. |
| Supervision Ratio | 1:1 (distance) or 1:10 (classroom) |
| Safety | The inherant risks associated with this program are low, where the program is conducted within a class-room environment, facilitators are to ensure site emergency procedures are known by all participants. |
| Employability Skills | Certificate IV Employability Skills |
